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If you would like to comment on the care and service the practice provides to you, please do leave us a review and your feedback on NHS Choices!

Do you look after a family member or friend who is elderly or ill?

For free, confidential, health and wellbeing checks for carers, give DevonCarers a call on 08456 434 435 or see www.devoncarers.org.uk

Would you recommend us to your family and friends? 

Please take part in our survey

If you would like information about sharing your medical records please click the following link

http://www.newdevonccg.nhs.uk/your-ccg/ccg-wide-projects--/local-shared-care-record-/101513

New Patient Registration

If you wish to join the practice, please come along to the surgery between 10:00am and 5:00pm, and ask the reception staff for a registration form. You will normally be able to register on the day.

Please bring a proof of address and your NHS number. You can obtain your NHS number from your previous Doctors' surgery. Previous Practice address, a bill or bank statement of new address.

The practice accepts new patients from within the city boundary east of the River Exe, excluding Topsham.

Patients joining the practice will be allocated to the GP, who is currently on take.

All new patients will be required to complete a health check. This is an opportunity for us to obtain any important background medical history, help identify any current problems and give new patients an opportunity to ask relevant questions

Your Registered GP

All patients registered with The Heavitree Practice have a named accountable GP. Patients are told who their GP is when they register and are kept informed if this changes eg when a GP leaves or joins the Practice. If you are not sure which GP you are registered with please ask at reception.

Your GP will take lead responsibility for your care including coordination of any healthcare services they judge that you require. However this does not mean that you can only see this GP, particularly if you need an appointment on a day or at a time that they are not available.

To ensure that our GPs’ caseloads are balanced we have one GP to whom we assign new patients each month. We also try to keep immediate family members together.  If you have a strong preference as to which GP you are assigned please let reception know and we will make reasonable efforts to accommodate your request.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

 

 

 
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