South Lawn TerraceHeavitreeExeter, EX1 2RXTel: 01392 222099
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If you wish to join the practice, please come along to the surgery between 10:00am and 5:00pm, and ask the reception staff for a registration form. You will normally be able to register on the day.
Please bring a proof of address and your NHS number. You can obtain your NHS number from your previous Doctors' surgery. Previous Practice address, a bill or bank statement of new address.
The practice accepts new patients from within the city boundary east of the River Exe, excluding Topsham.
Patients joining the practice will be allocated to the GP, who is currently on take.
All new patients will be required to complete a health check. This is an opportunity for us to obtain any important background medical history, help identify any current problems and give new patients an opportunity to ask relevant questions
Your Registered GP
All patients registered with The Heavitree Practice have a named accountable GP. Patients are told who their GP is when they register and are kept informed if this changes eg when a GP leaves or joins the Practice. If you are not sure which GP you are registered with please ask at reception.
Your GP will take lead responsibility for your care including coordination of any healthcare services they judge that you require. However this does not mean that you can only see this GP, particularly if you need an appointment on a day or at a time that they are not available.
To ensure that our GPs’ caseloads are balanced we have one GP to whom we assign new patients each month. We also try to keep immediate family members together. If you have a strong preference as to which GP you are assigned please let reception know and we will make reasonable efforts to accommodate your request.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages
If you are ill while away from home or if you are not registered with a local doctor but need to see one you can receive treatment from the local GP Practice for 14 days. After 14 days you will need to register as a permanent patient.
To register as a temporary patient simply contact the local Practice you wish to use. You will be asked to complete some paperwork before you can book an appointment. Practices do not have to accept you as a temporary patient or give you priority for appointments. You cannot register as a temporary patient at a Practice in the town or area where you are already registered.
Please Bring your NHS Number if you have one. If you are from abroad you will need to show your European Health Insurance Card (EHIC) issued by your home country.
Out of Area Registration
New arrangements introduced from January 2015 give people greater choice when choosing their GP Practice as Practices now have the option of registering people who live outside of their contracted area without any obligation to provide home visits.
The Heavitree Practice will now accept patients who do not live in the area if it is clinically appropriate and practical to do so. To determine this we will:
Please be aware that this may take a little while so you should apply at least 7 working days before you need to make an appointment or request a prescription.
If accepted you will attend the Practice and receive the full range of services we provide here. If you are unable to attend the surgery because of an urgent care need we will ask you to call NHS 111 and they will put you in with the local service that has been arranged for you by NHS England.
We may decide now, or in the future, that it is not in your best interests to be registered in this way and advise that you should register (or remain registered) with a Practice local to your home.
Current patients who move to an address outside of our area are also eligible to apply for Out Of Area registration.
For more information or to collect an Out Of Area registration pack please speak to Reception.
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