Home visits are very time consuming for GPs and it is always appreciated if you can make it to the surgery.

If the patient is housebound and a home visit is absolutely unavoidable, please try to ring between 08:30 and 10:00. The Practice staff will ask you for some details so the doctor can visit the most urgent patients first and will know if he/she needs any special equipment.

Your doctor may telephone you after morning surgery to find out more about your condition.

If you require urgent help for a medical emergency, please ring and tell us as clearly as possible what the problem is. A doctor will often speak to you to assess the problem and, if necessary, the doctor will visit as soon as possible. Please only use this

facility if a genuine emergency exists.

It may be more appropriate to call 999 in an acute emergency for cases such as suspected heart attack or serious accident.